Privacy
Privacy
Last updated 4 October 2026. Straight Up Hub is an Australian sole-trader business. This notice covers this website and enquiries sent through our website form, email or phone. A separate written privacy and service arrangement will be provided before any client project begins.
What we collect and why
If you contact us, we receive the details you choose to provide, such as your name, business, email address, phone number, business description and enquiry. The website form may also receive the logo or business photos you choose to upload. We use this information to respond, assess whether we can help and prepare a requested proposal. Please do not send passwords, identity documents, sensitive customer information or photos you lack permission to use.
The website form stores your submission and images in a private Cloudflare R2 bucket accessible only to Straight Up Hub. A small Cloudflare D1 database issues the short enquiry reference; it does not store your form answers. The form uses Cloudflare Turnstile to limit automated abuse and sends us a brief email notification. If you type in the business-location field, the text you type is sent to Geoapify to suggest localities; you can still enter a location manually, and we do not ask for a street address. A trial request is not acceptance into a trial or a paid plan. We do not currently run Google Analytics, advertising pixels or a marketing mailing list. If you use the homepage motion control, its preference is saved in your browser. Website delivery and security providers may process technical information such as your IP address, browser and requested pages to deliver and protect the site.
Who handles the information
We use Namecheap Private Email for the business mailbox, Cloudflare for website delivery, security, the enquiry form and private R2 storage, and Geoapify for optional location suggestions. Your phone or email provider also handles information you send through it. These providers may process or store information outside Australia under their own terms. We do not sell enquiry details.
Keeping and protecting information
For enquiries that do not become clients, we aim to remove form submissions and uploaded images within 90 days. If you become a client, we may transfer relevant supplied material into your client project records and retain it under the service arrangement. Other correspondence and business records may be kept longer where reasonably needed or legally required. We restrict access to business accounts and take reasonable steps to protect them. You may ask us to correct or delete information we hold about you, subject to any records we must keep.
Contact and complaints
For access, correction, deletion or a privacy complaint, email [email protected] or call 0401 021 475. We will review your request and respond. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Links to other websites, including the separate Lozavi VPN Check service, are governed by those sites' own privacy information. We will update this notice if our hosting, contact methods, analytics or service practices change.