Is the trial really free?+
Yes. The first three suitable founding businesses pay no setup or monthly fee for the 30-day live trial. No card is required and it does not convert automatically.
Can I edit content during the trial?+
Yes. The founding trial includes the Straight Up Hub editing tool for approved posts, gallery photos and business details, with up to 50 website publishes per calendar month during the 30-day trial. If you later choose Foundation, Straight Up Hub handles your included edits and client editing access ends. Growth keeps 50 publishes per month; Partner includes 150.
Do I own my domain?+
Yes. Your business should remain the registrant and owner of its domain and primary business accounts. We only receive the access needed to provide the service.
Can you guarantee Google rankings or new leads?+
No honest provider can guarantee either. We build a credible, fast site with sound local-search foundations and a clear enquiry path. Ongoing SEO or advertising is separate work.
What happens after the trial?+
If you actively choose to continue, you select Foundation at $59, Growth at $99 or Partner at $199 per month including GST. There is no automatic conversion. If you do not continue, the trial website and hosting end after a short, orderly wind-down; your domain, accounts and supplied material remain yours.
What can I edit myself?+
Growth and Partner include the Straight Up Hub editing tool for approved content such as posts, gallery photos and business details. Homepage, layout and larger design changes are handled by Straight Up Hub within your managed-edit allowance where they fit the existing site, or separately quoted. Save as many content changes as you need before requesting a website publish. Growth includes 50 publishes per month; Partner includes 150. Foundation changes are handled by Straight Up Hub.
Can I cancel before the website handover?+
Yes. There is no minimum paid term. You can cancel before 12 paid months on Foundation or 6 paid months on Growth or Partner, but the included self-hostable website handover will not yet be available. Your domain, accounts, supplied content and business data remain yours.
When do I get a copy of the website?+
An agreed self-hostable export of your finished website is planned at no additional charge after 12 paid months on Foundation or 6 paid months on Growth or Partner. It does not include our reusable templates or deployment tooling. The exact export and handover process will be specified in your agreement before you sign up.
Can I pay once and own the website?+
Yes, a one-off build can be quoted separately with a defined deliverable and handover. Hosting and ongoing care are optional in that arrangement. The managed subscription itself licenses the site while the service is active.
What is not included?+
Booking is not currently offered. E-commerce, business email, large copywriting jobs, photography, unlimited changes, advertising campaigns and AI call handling are not part of the base service. Security, network and hardware recommendations are separately scoped and quoted. We agree on any extra work before it begins.